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Refund policy

Have you bought some Bitossi Home products but you would like to give them back? Here are the steps you must follow:

  1. within 14 days from the delivery date, communicate the will of returning by means of an e-mail to or a registered mail to the address Bitossi Ceramiche s.r.l., Via Gramsci 16, 50056 Montelupo Fiorentino (FI), Italy;

  2. prepare the package with intact and not-used products, in their original package;

  3. send the package to the address Bitossi Ceramiche s.r.l., Via Gramsci 16, 50056 Montelupo Fiorentino (FI), Italy.

Once the status of the products has been verified, Bitossi Home will issue the refund equal to the returned products’ amount within 14 days from the e-mail or the registered mail, on the same payment method used during the purchase.
Alternatively, with the customer care you can agree on a voucher of the same amount of the products you have returned.


The Customer, where entitled as a consumer pursuant to and for the purposes of Legislative Decree 206/05 and subsequent amendments and additions, may withdraw without any penalty and without specifying the reason, within fourteen days after receipt of the products. The right of withdrawal is exercised by sending, by the aforementioned term, a written communication to Bitossi Home, by registered letter with return receipt or by email to: Registered letters will be considered as sent in a timely manner if delivered to the accepting post office by the term indicated above.

In case of withdrawal, the direct cost for returning the products will be charged to the Customer as the return will be at the latter’s exclusive responsibility. In the event of the right of withdrawal being properly exercised, Bitossi Home will reimburse the amounts received by the Customer within fourteen days after the date on which it learns of the exercise of said right of withdrawal. The reimbursement will be made by means of the same payment method used to place the order, unless expressly indicated otherwise by the Customer. Alternatively, where agreed upon with the Customer, instead of proceeding with the reimbursement, Bitossi Home may issue the Customer with a voucher equal to the amount paid by the Customer for the purchase of the goods.

Bitossi Home will have the right to withhold the reimbursement until it has obtained the return of the products by the Customer or until the latter has demonstrated that he/she has sent the products back, depending on which situation occurs first. The sums are understood as reimbursed within the aforementioned term if they are effectively refunded, sent or credited with a value date not later than the expiry of the previously indicated term.

The Customer alone will be liable to Bitossi Home for loss and/or damage to the returned products until such time as their delivery to Bitossi Home. The products must be returned intact, not used, and in their original packaging. In the case of the returning of goods that are incomplete or not complete with the relative packaging, Bitossi Home will send a written communication to the Customer via email; in this case, the goods returned by the Customer will not be reimbursed and will remain at the Bitossi Home headquarters at the Customer's disposition for the relative withdrawal. If within ten days after the of the aforementioned communication the Customer has not provided for the withdrawal, Bitossi Home will be free to reuse the aforementioned goods. In this case, the Customer's right to reimbursement of the price paid for such goods remains excluded.


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